Quality management systems in digital technology enabled record service delivery.

Digital transformation is claimed real in its new value, effectiveness, efficiency, and security that are delivered by the digitized record and born-digital record of engaging the digital workforce, citizens, and customers in achieving service objectives.

The business unit on record management and its record officers demonstrate accountability and responsibility in capturing, maintaining, issuing, and disposing of both paper and digital records with identified, analyzed, mapped, and applied local regulations and adopted international standards.

Records provide the organization’s stakeholders or customers with “authoritative evidence” to support legal compliance, transaction completion, and knowledge artifacts.

Digital record management requires that the created, stored, used, shared, and disposed of record is attested to be trusted. Trust is indicated by Authenticity, Reliability, Integrity, Usability, and Privacy

Quality definition in the management of both manual and digital record systems is made valid and verifiable by the questions of understanding provided by regulatory bodies and standards organization of the practice.

NAP General Circular 1, 2 & 4 – R.A. 9470 Implementing Rules and Regulation on Public Record Management and General Record Disposition Rules

NAP Memorandum Circular 21-04-01 – Electronic Record Management Policy.

R.A. 10173 – Data Privacy Act of 2012

R.A. 11032 – Ease of Doing Business and Government Efficient Service Delivery

E.O. 02-2016 – Freedom of Information

E.O. 608- 2007 – National Security Clearance

Other laws associated with court rules on evidence, AMLA Digital Customer Record, DOH Health Record Management Manual, DICT DC 010-2020 Cloud First Policy, etc.

ISO 15489 – Records Management principles, process, and controls

ISO 30300 – Records management core concepts and vocabulary

ISO 30301 – Quality management systems for records – requirements

ISO 21946 – Appraisal for managing record

ISO 23081 – Records metadata processes

ISO 17068 – Trusted third-party repository for digital records

ISO 16175 – Processes and Functional Requirements for Software for Managing Records

ISO 18128 – Risk assessment for records processes and systems

ISO 13028 – Implementation guidelines for digitization of record

ISO 16175 – Processes and functional requirements for software for managing record

ISO 22428 – Managing records in cloud computing environments

The business unit on record management and its record officers agree, plan, document and communicate with clarity, coherence, completeness, and consistency the following:

1. Quality management principles and requirement

2. Record management core concept and record appraisal

3. Record management policy, process, and organization

4. Record management control and relationship with business data and information systems

5. Record digitalization and supporting technologies